81063AE Voice of the Customer in Microsoft Dynamics 365 for Customer Service

81063AE

This Digital Learning course provides students with the tools to configure Dynamic 365 Voice of the Customer Solution. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed.

This course helps prepare you for exam MB2-718.

WHAT ARE THE GOALS FOR THIS COURSE?

  • How to install and configure the Voice of the Customer Preferred Solution
  • Provide overall guidance on the designing voice of the Customer Surveys
  • How to work with Survey Responses and Feedbacks
  • Creating and maintaining survey Pages, and elements
  • Customize how respondents interact with surveys using response routing
  • Personalize Surveys with Piped data


Duration:

2 hrs 46 mins

Level:

200

ROLES

Application Consultant

Developer

Marketing

Solution Architect

Technology Consultant

TRACKS

Fundamentals

How to Configure

How to Customize

How to Plan

CAPABILITIES

General

Technology Platform

INDUSTRIES

Customer Service

General

Service Industries


WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?

  • A working knowledge of how to use Microsoft Dynamics CRM 2013 and/or 2015