This course provides information on performing case management in Microsoft Dynamics 365 for Operations including setting up case management, working with cases, and creating and rating knowledge articles.
WHAT ARE THE GOALS FOR THIS COURSE?
- Set Up Case Management
- Work with Cases
- Create and Rate Knowledge Articles
- Explore Case Management Examples
0 hrs 26 mins
Customer Service / Marketing / Sales
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- General knowledge of Microsoft Windows
- The ability to use Microsoft Dynamics 365 for Operations for basic processing
- Basic knowledge of customer relationship management concepts