81009AE Perform Case Management in Microsoft Dynamics 365 for Operations

81009AE

This course provides information on performing case management in Microsoft Dynamics 365 for Operations including setting up case management, working with cases, and creating and rating knowledge articles.


WHAT ARE THE GOALS FOR THIS COURSE?

  • Set Up Case Management
  • Work with Cases
  • Create and Rate Knowledge Articles
  • Explore Case Management Examples


Duration:

0 hrs 26 mins

Level:

200

ROLES

Application ConsultantSales

TRACKS

Fundamentals

CAPABILITIES

Customer Service / Marketing / Sales

INDUSTRIES

Customer Service


WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?

  • General knowledge of Microsoft Windows
  • The ability to use Microsoft Dynamics 365 for Operations for basic processing
  • Basic knowledge of customer relationship management concepts