81007AE Create and Maintain Telemarketing and Campaigns in Microsoft Dynamics 365 for Operations

81007AE

This course provides information on creating and maintaining telemarketing and campaigns in Microsoft Dynamics 365 for Operations including setting up telemarketing, creating call lists, and performing telemarketing and campaign maintenance.


WHAT ARE THE GOALS FOR THIS COURSE?

  • Set Up Telemarketing
  • Create Call Lists
  • Perform Telemarketing Maintenance
  • Perform Marketing Campaign Setup
  • Set Up Default Campaign Values
  • Set Up Default Campaign Activities
  • Create a Campaign
  • View a Campaign Status
  • Add Campaign Notes
  • Select Campaign Targets
  • Broadcast a Campaign
  • Select Campaign Media
  • Add SWOT Information to a Campaign
  • Add Responsibilities to a Campaign
  • Add Projects to Campaigns
  • Create a Questionnaire


Duration:

0 hrs 44 mins

Level:

200

Published:

January 17, 2017


ROLES

Application Consultant / Sales

TRACKS

Fundamentals

CAPABILITIES

Customer Service / Marketing / Sales

INDUSTRIES

Customer Service


WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?

  • General knowledge of Microsoft Windows
  • The ability to use Microsoft Dynamics 365 for Operations for basic processing
  • Basic knowledge of customer relationship management concepts