This course provides an overview of basic customer relationship management concepts and the Sales and Marketing Module in Microsoft Dynamics 365 for Operations.
WHAT ARE THE GOALS FOR THIS COURSE?
- Understand Customer Relationship Management
- Understand Customers
- Understand Sales and Marketing and Customer Relationship Management
0 hrs 16 mins
Application Consultant / Sales
Customer Service / Marketing / Sales
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- General knowledge of Microsoft Windows
- The ability to use Microsoft Dynamics 365 for Operations for basic processing
- Basic knowledge of customer relationship management concepts