This course describes the returns and RMA process for retailers and how to create and process an RMA in Microsoft Dynamics 365 for Operations.
WHAT ARE THE GOALS FOR THIS COURSE?
- Discuss the returns and RMAs process
- Review the call center return parameters
- Demonstrate how to create an RMA
- Walkthrough how to process RMAs in the warehouse
Duration:0 hrs 11 mins
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- General knowledge of Microsoft Windows
- General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
- Basic knowledge of retail processes
- Completed course 80764AE Introduction to Microsoft Dynamics AX for Retail