80995AE Advanced Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations

80995AE

This course describes advanced features of sales order management for call centers in Microsoft Dynamics 365 for Operations.

WHAT ARE THE GOALS FOR THIS COURSE?

  • Review the item inquiry options
  • Demonstrate how to create an order note on a sales order
  • Discuss sales order access
  • Walk through the sales order cancellation process
  • Demonstrate price matching
  • Demonstrate how to perform a sales order history purge
  • Explore order events


Duration:0 hrs 19 mins

Level:200

ROLES

Application Consultant

Solution Architect

TRACKS

Fundamentals

CAPABILITIES

Retail

INDUSTRIES

Retail


WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?

  • General knowledge of Microsoft Windows
  • General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
  • Basic knowledge of retail processes
  • Completed course 80764AE Introduction to Microsoft Dynamics AX for Retail
  • Completed course 80994AE Basic Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations