This course describes advanced features of sales order management for call centers in Microsoft Dynamics 365 for Operations.
WHAT ARE THE GOALS FOR THIS COURSE?
- Review the item inquiry options
- Demonstrate how to create an order note on a sales order
- Discuss sales order access
- Walk through the sales order cancellation process
- Demonstrate price matching
- Demonstrate how to perform a sales order history purge
- Explore order events
Duration:0 hrs 19 mins
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- General knowledge of Microsoft Windows
- General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
- Basic knowledge of retail processes
- Completed course 80764AE Introduction to Microsoft Dynamics AX for Retail
- Completed course 80994AE Basic Sales Order Management for Call Centers in Microsoft Dynamics 365 for Operations