This course describes the basic sales order management features for call centers in Microsoft Dynamics 365 for Operations which make it easier to take phone orders and handle customer service throughout the order fulfillment process.
WHAT ARE THE GOALS FOR THIS COURSE?
- Demonstrate how to perform a customer search
- Demonstrate how to perform an item search
- Review the detailed statuses
- Discuss sales order header view and line view
0 hrs 11 mins
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- General knowledge of Microsoft Windows
- General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
- Basic knowledge of retail processes
- Completed course 80764AE Introduction to Microsoft Dynamics AX for Retail