This course describes advanced catalog features for call centers in Microsoft Dynamics 365 for Operations including creating a target market and using scripts.
WHAT ARE THE GOALS FOR THIS COURSE?
- Discuss the source code setup process
- Demonstrate how to create a target market
- Discuss the benefits of using scripts
- Demonstrate how to use scripts in the call center
- Review the call center parameters
Duration:0 hrs 56 mins
WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?
- General knowledge of Microsoft Windows
- General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
- Basic knowledge of Retail Processes
- Completed Course 80764AE Introduction to Microsoft Dynamics AX for Retail
- Completed Course 80988AE Call Center Configuration in Microsoft Dynamics 365 for Operations
- Completed Course 80989AE Basics of Catalogs for Call Centers in Microsoft Dynamics 365 for Operations