80988AE Call Center Configuration in Microsoft Dynamics 365 for Operations

80988AE

This course describes how to configure call centers in Microsoft Dynamics 365 for Operations.

WHAT ARE THE GOALS FOR THIS COURSE?

  • Describe the features and uses for a call center
  • Review the call center configuration process
  • Create a new call center
  • Add users to a call center
  • Configure settings for a call center


Duration:0 hrs 29 mins

Level:200

ROLES

Application Consultant

Solution Architect

TRACKS

Fundamentals

CAPABILITIES

Retail

INDUSTRIES

Retail


WHAT ARE THE PREREQUISITES TO CONSUME THIS COURSE?

  • General knowledge of Microsoft Windows
  • General knowledge of basic navigation within Microsoft Dynamics 365 for Operations
  • Basic knowledge of Retail processes
  • Completed Course 80764AE Introduction to Microsoft Dynamics AX for Retail
  • Completed Course 80957AE Retail Organizational Modeling in Microsoft Dynamics 365 for Operations
  • Completed Course 80974AE Retail Category Hierarchies in Microsoft Dynamics 365 for Operations
  • Completed Course 80975AE Released Products and Catalogs in Microsoft Dynamics 365 for Operations
  • Completed Course 80976AE Retail Assortments in Microsoft Dynamics 365 for Operations